❓ Frequently Asked Questions
All your questions about i999 answered here
From deposits to VIP benefits — the most frequently asked questions from i999 players are gathered in one place, in simple and clear language.
Whether you are new to i999 or a returning player, questions are bound to come up. Opening a betting account, making a deposit, forgetting a password or understanding how VIP cashback works — this page organises the most frequently asked questions into five categories so you can find the information you need quickly. If you can't find an answer to your question, contact our 24/7 live chat support.
Deposit Related Questions
Log in to i999, select the "Deposit" option and choose bKash. Make the payment from your bKash app to the designated merchant number and submit the transaction ID. The minimum deposit amount is ৳200. Your i999 account balance is usually updated within a few minutes.
The Nagad deposit process is the same as bKash. On the "Deposit" page, choose Nagad, make the payment to the given number and confirm with the reference number. The minimum deposit is ৳200. There are no extra special steps — the process is simple and quick.
i999 itself does not charge any processing fee on deposits. However, bKash, Nagad, Rocket or Upay may apply their own transaction charges, which are set by the mobile banking provider. Check your payment app's guidelines for the exact charges.
First, wait a little while — network delays can sometimes cause a brief hold-up. If more than 15-20 minutes have passed, contact i999 live chat or [email protected] with your transaction ID and screenshot. Our team will verify and resolve it quickly.
Cricket & Sports Betting
If a match is incomplete due to rain or any other reason and no result is determined, that match's bets are generally considered void and the stake is refunded. However, rules may differ for specific markets — read i999's terms and conditions before placing any bet.
Decimal odds are a multiplier for your total return. For example, odds of 2.50 mean that for every ৳100 bet you win, you get back a total of ৳250 (profit of ৳150). If the odds are 1.80, a ৳100 bet returns ৳180 in total. The higher the number, the less likely the outcome but the greater the reward.
Yes, i999 offers betting on BPL, IPL, T20 World Cup and other international cricket tournaments. For example, placing a bet on the match winner market in a Bangladesh vs India match is a common example. Check the Sports section for the list of available matches.
The most widely played markets in cricket include — Match Winner (which team will win), Toss Winner, Highest Scoring Innings, Total Runs Over/Under, Over of First Wicket Fall and Player Performance markets. These and more markets are available at i999.
Account & Login
When you log in from a new device, i999 may ask for a verification step for security. A code will be sent to your registered mobile number or email — enter it and your login will be successful. Using the same account on multiple devices is completely normal.
Click the "Forgot Password" option on the login page. Enter your registered mobile number or email and a reset link or OTP will be sent. Use that code to set a new password. If you no longer have access to the old email or number, contact i999 support via live chat.
Check a few things: whether you are entering the correct username and password, whether your internet connection is stable, and try clearing your browser cache and attempting again. Multiple wrong password attempts may temporarily lock the account. If that happens, contact [email protected] or use live chat.
Go to the Account Settings section to change personal information. Changing some details, such as the primary mobile number, may require a security verification. If your identity has been verified, changing your name is generally not possible — in that case, contact support.
VIP Benefits
The more you play and stay regularly active on i999, the faster your VIP level will advance. From Bronze to Silver and from Silver to Gold — your activity and consistent participation play an important role in reaching each level. Visit the VIP page for specific requirements.
VIP members receive weekly cashback, priority support and exclusive promotional offers. The higher the level, the greater the benefits. Gold members receive more cashback and exclusive offers compared to Bronze. i999 gives special attention to its VIP members.
Every week, a fixed percentage of your net losses is returned to your account — that is the cashback. For example, Bronze members receive up to 0.3% cashback per week. At the Silver level this rises to 0.5% and at the Gold level it reaches up to 0.8%. Cashback is generally credited on a specific day of the week.
i999 has three VIP levels in total: Bronze — up to 0.3% cashback per week; Silver — up to 0.5% cashback per week; Gold — up to 0.8% cashback per week. Each level comes with a variety of additional exclusive benefits.
Identity Verification (KYC)
Yes, the name you provided when registering on i999 must exactly match the name on your bKash, Nagad, Rocket or Upay account. This ensures transactions are secure and your money reaches the right person. If the names do not match, withdrawal issues may occur.
A National ID Card (NID), passport or birth registration certificate is generally accepted. A clear scan or photo with your picture must be uploaded. The document must not be expired and the image should not be blurry. It is best to provide the document whose name matches your account name.
Identity verification (KYC) keeps your account secure and prevents fraud. It ensures no one can open an account in your name and cause financial harm. KYC is often mandatory for large withdrawals. It is an important part of i999's secure environment.
i999 protects all personal information with SSL encryption. The documents you upload are used only for identity verification and are not shared with third parties. All data is stored securely in accordance with our privacy policy.
If your KYC application is rejected, the reason is usually provided — such as a blurry image, a name mismatch or the wrong document. Fix the issue mentioned and reapply with a clear image. For assistance, contact live chat or [email protected] and our team will guide you.
Have more questions? We are always here to help
If you haven't found the answer to your question in this list, contact i999's support team — in English or Bengali, at any time.
Live Chat
Available directly on the site 24/7
Email Support
Language
Support available in Bengali and English