i999 Terms & Conditions

i999 is an online casino and betting platform operated for players in Bangladesh. By accessing this website or mobile platform, creating an account, or using any of our services, you are giving your full consent to these terms and conditions.

If you disagree with any part of these terms, please refrain from using the i999 platform. i999 reserves the right to modify or update these terms at any time. Continuing to use the platform after changes take effect will be considered your acceptance of the new terms.

2.1 Age Requirement

You must be at least 21 years old to open an account on the i999 platform and use any gaming or betting services. Access by minors is strictly prohibited. We may request an identity document or other verification materials to confirm your age when necessary.

2.2 One Account per Person

Each individual may create only one i999 account. Creating multiple accounts under the same name, or from the same device or IP address, will be considered a violation of these terms. Such accounts will be closed and the associated balances may be forfeited.

2.3 Providing Accurate Information

You must provide accurate, complete, and up-to-date information when registering your account. Providing false or misleading information will result in account closure. It is your responsibility to notify i999 immediately of any changes to your information.

2.4 Account Security

It is entirely your responsibility to keep your login credentials (username and password) confidential. You are responsible for all activity that takes place on your account. If you believe your account security has been compromised, contact i999 support immediately.

3.1 Deposit Methods & Limits

The following mobile banking methods are accepted for deposits on the i999 platform: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳200.

3.2 Withdrawal Policy

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 5 to 30 minutes. Your account must have sufficient funds at the time of the withdrawal request, and all wagering requirements must be met.

3.3 Payment Verification

For large withdrawal amounts, i999 reserves the right to verify your identity. You may be required to submit a national identity card or other documents. Withdrawals may be delayed until verification is complete.

3.4 Currency

All transactions on the i999 platform are conducted in Bangladeshi Taka (BDT / ৳).

4.1 Welcome Bonus

New members at i999 will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 gives you a ৳1,000 bonus for a total balance of ৳2,000. Or depositing ৳22,000 gives you the maximum ৳10,000 bonus for a total balance of ৳32,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. Wagering is calculated on the bonus amount only, not the deposit amount. For example, a ৳1,000 bonus × 10 = ৳10,000 in wagers must be placed before winnings from the bonus can be withdrawn.

4.3 Bonus Usage Terms

• Bonuses may only be used on approved games on the i999 platform.
• Bonuses cannot be withdrawn before the wagering requirements are met.
• A promotion cannot be claimed more than once.
• In cases of bonus abuse, i999 reserves the right to cancel the bonus.
• Claiming bonuses across multiple accounts is strictly prohibited.

4.4 Other Promotions

i999 may offer various promotional offers from time to time. Each offer will have its own terms and conditions as described on the relevant promotion page. The VIP program has three tiers — Bronze, Silver, and Gold — offering weekly cashback of up to 0.3%, 0.5%, and 0.8% respectively.

5.1 Fair Play Commitment

The i999 platform is committed to ensuring fair and transparent gaming. All games on our platform use Random Number Generator (RNG) technology, which makes game outcomes completely random and unbiased.

5.2 Prohibited Activities

The following activities are strictly prohibited on the i999 platform:

• Any form of fraudulent activity or attempting to gain an unfair advantage.
• Playing games using software bots, automated programs, or artificial intelligence.
• Using another person's account or allowing another person to use your account.
• Placing coordinated bets with the intent to abuse the bonus system.
• Money laundering or conducting transactions using illegal funds.

5.3 Game Results

Game results are final. If a game is affected by a technical error, i999 reserves the right to void that round and refund the wagered amount.

6.1 Bet Acceptance

Once a bet in the sports betting section is confirmed, it generally cannot be changed or cancelled. However, i999's specific policy will apply in cases of event cancellation or postponement.

6.2 Event Cancellation

If an event is fully cancelled, all bets placed on that event will be refunded. For partially completed events, the outcome will be determined in accordance with the official rules of the relevant sport.

6.3 Market Suspension

i999 reserves the right to suspend any market at any time, particularly in cases of suspicious activity or unusual market movement. Bets placed due to obvious or unclear pricing errors may be voided.

7.1 i999's Rights

i999 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Any violation of these terms and conditions.
• Fraudulent activity or suspicious behaviour.
• Providing false information.
• Direction from a legal or regulatory authority.
• Failure to pass age verification.

7.2 User Rights

You may request the closure of your i999 account at any time. Before the account is closed, all pending bets will be settled and any eligible balance will be returned.

i999 places the highest importance on protecting your personal information. Our platform uses SSL encryption technology to keep all your information secure. We do not sell your personal information to any third party.

For full details on how we collect, use, and protect your data, please read our Privacy Policy. It is your responsibility to ensure your personal information remains accurate and up to date.

8.1 Cookie Usage

The i999 platform uses cookies and similar technologies to improve your browsing experience and save your gaming preferences. Continuing to use the platform will be considered your consent to the use of cookies.

i999 is firmly committed to responsible gaming. We believe gaming is a form of entertainment, and we actively work to ensure it does not have a negative impact on your life.

9.1 Self-Control Tools

• Option to set deposit limits.
• Option to take a temporary break (cooling-off period).
• Self-exclusion option.
• Option to view gaming history and spending reports.

9.2 Support

If you feel gaming is getting out of your control, contact i999 support immediately or visit our Responsible Gaming page.

10.1 Filing a Complaint

If you have a complaint about any service or decision on the i999 platform, please contact our customer support team first. Our support team is available seven days a week, 24 hours a day via live chat and email.

Support email: [email protected]

10.2 Resolution Process

We investigate and resolve complaints as quickly as possible after receiving them. All complaints are considered impartially. i999's decision is final and binding.

i999 is not responsible for the following:

• Games being interrupted due to internet connection outages or technical issues.
• Damage caused by malware or hacking on your device.
• Delays or errors by third-party payment providers.
• Losses resulting from the careless disclosure of your account credentials.
• Any changes to services resulting from changes in law.

The i999 platform is provided on an "as is" basis. We cannot guarantee uninterrupted or error-free service, but we always strive to deliver the highest quality of service.

All content on the i999 platform — logos, trademarks, designs, software, text, and graphics — is the intellectual property of i999 or its associated partners. Reproducing, distributing, or commercially using this content without prior written permission is strictly prohibited.

You are granted a limited right to browse the i999 platform for personal and non-commercial purposes. This right may not be transferred to anyone else.

i999 reserves the right to modify these terms and conditions at any time. For significant changes, we will endeavour to provide notice as far in advance as reasonably possible.

If you continue to use the platform after changes take effect, this will be considered your acceptance of the revised terms. We therefore recommend visiting this page regularly.

For any questions or clarifications regarding these terms and conditions, please contact the i999 customer support team:

• Live chat: available directly on the site seven days a week, 24 hours a day.
• Email: [email protected]
• Support language: Bengali and English.