Your Privacy Is Our Responsibility
Your personal information at i999 is stored with the highest level of security. In this policy we clearly explain what data is collected, why it is collected, and how it is kept safe.
1 Introduction & Scope
i999 is a secure and reliable online casino and betting platform built with Bangladeshi players in mind. When you create an account on i999, browse the site, or use our services, you voluntarily provide certain information and some information is also generated automatically.
This privacy policy ("Policy") describes how i999 ("we", "us", "Platform") collects, uses, stores, transfers, and protects your personal information. This Policy applies to the i999 website, mobile version, and all related services.
Using our services means you have read and agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using the services.
2 What Information We Collect
i999 only collects information that is necessary to deliver our services smoothly and to improve your experience. We collect information in two main ways: information you provide directly and information collected automatically.
2.1 Information You Provide Directly
- Name, email address, and date of birth (at the time of account registration)
- Mobile number (for identity verification and transactions)
- Identity document details (required for KYC verification)
- Payment information — bKash, Nagad, Rocket, or Upay account numbers
- Any information provided through support requests or other means of contact
2.2 Information Collected Automatically
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Date, time, and duration of site visits
- List of pages viewed and navigation paths
- Information collected via cookies and similar tracking technologies
- Login history and security-related event logs
2.3 Information Received from Third Parties
In some cases we may receive information from third-party service providers, such as identity verification services or fraud prevention tools. This information is used solely for security and compliance purposes.
3 How Your Information Is Used
i999 uses your information only for specific, legitimate, and necessary purposes. Your information is not used for any unnecessary purpose without your consent.
Service Delivery & Operations
Your information is used to create accounts, verify logins, process transactions, and manage gaming activities.
Security & Fraud Prevention
Your information is analysed to detect suspicious activity, protect accounts, and prevent financial misuse.
Customer Support
Your information is used to resolve your issues and provide assistance via live chat or email.
Service Improvement
User behaviour is analysed to improve the platform experience, functionality, and game selection.
4 Cookies & Tracking Technology
i999 uses cookies and similar technologies to make your browsing experience more convenient and to ensure the platform functions properly.
4.1 Essential Cookies
These cookies are essential for the basic operation of the site. They are used to maintain login sessions, store security tokens, and remember language preferences. These cookies cannot be disabled, but they do not contain personally identifiable information.
4.2 Functionality Cookies
These cookies remember your preferences and settings, such as your game history, interface preferences, and notification settings. Without them, you would need to reset your preferences on every visit.
4.3 Analytics Cookies
Analytics cookies are used to understand which parts of the site are used the most and where there is room for improvement. This information is analysed in aggregate and cannot be linked to any individual.
You can control or delete non-essential cookies by going to your browser settings. However, this may affect some functionality of the platform.
5 Information Sharing & Disclosure
i999 never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in a limited number of situations.
5.1 Service Partners
We work with trusted service providers who carry out specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. Only the necessary information is shared with these partners and they are required to maintain privacy standards equivalent to this policy.
5.2 Legal Obligations
If we are required to disclose information to authorities in order to comply with a court order, government directive, or any other legal requirement, we are obliged to do so. In such cases we try to share as little information as possible.
5.3 Fraud & Misuse Prevention
Information may be shared with relevant authorities for the investigation of cybercrime, money laundering, or fraudulent activity. This is done in the interest of protecting all our users.
5.4 Business Transfers
In the event of a company restructure, merger, or any other business transfer, your information may be transferred to the new operating entity. In such cases you will be notified in advance and the same standard of privacy protection will be maintained.
6 Data Security Measures
i999 treats the security of your information as the highest priority. We use the best security technologies and practices available in the industry.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Two-Factor Verification
A two-step verification process to prevent unauthorised access to accounts.
Secure Storage
Data is stored on encrypted servers and regular backups are taken.
Continuous Monitoring
A 24/7 security monitoring team detects any unusual activity.
While we make every effort to protect your information, no method on the internet is 100% secure. We therefore advise you to remain vigilant and to keep your password and login details confidential.
7 Data Retention Period
i999 does not retain your information beyond the necessary period. The retention period is determined based on the purpose of the data and applicable legal requirements.
- While the account is active: all account and transaction information is retained.
- After account closure: financial records may be kept for a specified period in accordance with applicable regulations.
- Inactive accounts: information may be archived if the account remains inactive for an extended period.
- Cookies & session data: short-term cookies are deleted at the end of a session; long-term cookies remain active for a maximum of 12 months.
If you request deletion of your account, information that is not subject to legal obligations will be deleted within a reasonable time.
8 Your Rights & Controls
Every user of i999 has the following rights over their own information. To exercise these rights, please contact our support team.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of any inaccuracy or incompleteness in your information.
Right to Erasure
You have the right to request deletion of your information beyond what is required by law.
Right to Restrict Processing
You have the right to request that the processing of your information be temporarily restricted in certain circumstances.
To exercise these rights, please contact our support team. We will process your request within a reasonable time.
9 Protection of Minors
i999 is strictly a platform for users aged 21 and above. We do not knowingly collect any information from minors or provide services to them.
Age verification is mandatory during the registration process. If we find evidence that a minor has provided information, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using this platform, please notify our support team immediately.
10 Policy Changes & Updates
i999 may update this privacy policy from time to time. This policy may be revised based on service improvements, legal changes, or business requirements.
For significant changes, we will post a notice on the website and, where possible, attempt to notify you by email. Continued use of the service after changes are made will be considered as your agreement to the updated policy.
The latest version of the policy will always be available on this page. We recommend that you review this policy regularly.
11 Contact & Support
If you have any questions, concerns, or requests regarding your information or this privacy policy, please get in touch with us.
Live Chat Support
Available 24/7 — in Bengali and English
Email Support
For information on responsible gaming, visit our Responsible Gaming page.