Our commitment to responsible gaming at i999
i999 is committed to keeping your gaming safe and enjoyable — through deposit limits, self-exclusion, and 24/7 support.
What is responsible gaming?
Online gaming and betting are exciting forms of entertainment — but like any pastime, they should be enjoyed mindfully. Responsible gaming means staying in control of your time and money so that entertainment never becomes a burden.
i999 believes that healthy gaming habits are the key to lasting enjoyment. That is why we provide every player with all the tools and information needed to play safely and consciously.
Remember: Gaming is for entertainment — not a reliable source of income. Avoid increasing your bets in an attempt to recover losses.
Our features for your safety
i999 offers players several practical tools that you can activate at any time through support.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately. Requests to increase the limit are subject to a waiting period.
Time-Out
If you need a short break, choose a temporary account pause. During this period you will not be able to log in or place bets. Your account is reactivated automatically when the period ends.
Self-Exclusion
Use self-exclusion for a longer break. While active, your account is fully closed for the chosen period and no promotional communications will be sent.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. Once that limit is reached, your session ends automatically.
Session Time Limit
Set how long you want to play in one sitting. A reminder is shown before the session limit is reached so you stay aware.
24/7 Support
For any concern or issue, i999's support team is always here for you. Get assistance in Bengali and English via live chat or email at [email protected].
21+ age requirement
i999 strictly enforces that this platform is for players aged 21 and above only. Protecting minors from gaming is one of our highest priorities.
Age is verified at registration. We may request identity documents at any time. If required documents are not provided, the account may be restricted or closed.
If there are minors in your household, keep your device and account out of their reach — do not share your password.
How to tell when gaming is becoming a problem
Gaming addiction develops gradually and can be hard to recognise in yourself. Ask yourself the questions below — if any answer is "yes", consider seeking help.
- Are you playing repeatedly to try to win back money you have lost?
- Is gaming affecting your family life, work, or studies?
- Do you frequently spend more than your planned budget?
- Do you feel restless or irritable when you try to stop gaming?
- Are you hiding your gaming from family or friends?
- Have you ever used money set aside for essential expenses on gaming?
If any of the above situations feel familiar, contact i999 support promptly — we will help you take the right steps.
Set limits, stay in control
Using the protection tools at i999 is straightforward. Contact support and our team will help you get set up quickly.
Setting a deposit limit
Contact support and specify the maximum amount you want to deposit daily, weekly, or monthly. The minimum deposit at i999 is ৳200 — any limit can be set above that amount.
Activating a time-out
If you want a short break (from 24 hours to a few weeks), let support know. Deposits and betting are not possible during the break. Your account returns to normal once the period ends.
Self-Exclusion
For a longer break, choose self-exclusion. Your account remains completely inactive during this time. A set waiting period must pass before it can be reactivated.
Best practices for safe gaming
i999 wants every session to be enjoyable and in control. Following these simple guidelines keeps gaming fun.
- Set a budget before you start and stop when you reach it.
- Never play with borrowed money or funds set aside for essential expenses.
- Do not bet when you are emotional — angry, frustrated, or under stress.
- Take regular breaks; avoid gaming when tired or sleep-deprived.
- Do not use gaming as a substitute for time with family and friends.
- Winning is normal, but so is losing — accept losses as part of the experience.
Need help? i999 is always here for you
Reach us anytime via live chat or email — in Bengali and English, 24/7.